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Benefits Counselors

Benefits Counselors

Senior Services volunteer benefits counselors provide advice on everything from filing or resolving Medicare, Medicaid, or other medical claims to answering questions about the Medicare Part D prescription drug benefits. Our volunteer Benefits Counselors are part of the Virginia Insurance Counseling and Assistance Program, or VICAP. If you have an interest in becoming a part of our benefits counseling team, we’d like to talk to you! Training is provided.


  • Detail-oriented with good customer service skills
  • Minimum education: high school graduate
  • Computer literate with ability to browse and utilize the Internet
  • Volunteers cannot be a licensed insurance agent
  • Because of the extensive training provided, prospective volunteers need to be able to make a long-term commitment

Click here to complete an online Volunteer Application, or contact Kelly Russo, or 757-222-4522 for more information.

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