Unless otherwise required by applicable law, any and all information collected at this Senior Services of Southeastern Virginia and The Center for Aging website, www.ssseva.org, will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed.
We maintain our records in accordance with the obligations as defined by applicable Virginia statutes, including, but not limited to, the Virginia Privacy Protection Act of 1976, the Virginia Freedom of Information Act, and by any applicable U.S. federal laws.
Automatically Collected and Stored Information
We endeavor to collect only the minimum amount of information needed to provide services. If you do nothing during your visit to Senior Services’ website but browse or download information, we automatically collect and store the following information about your visit:
- The Internet domain and IP address from which you accessed our site
- The type of browser and operating system you used
- The date and time you visited this site
- The pages visited
- If you linked from another website, the address of that website
The information collected is used to improve the content of our web services and to help us understand how people are using our pages. We analyze our website logs to continually improve the value of the materials available on our site. The information in our web logs cannot be traced to specific individuals, and no attempt is made to link it with the persons who browse our website.
Information You Voluntarily Submit on the Website
If you choose to communicate with us through an online form, by sending us an email, by requesting additional information, by registering for one of our events, by making a contribution, or by otherwise contacting us, we will collect whatever information, including personal information, that you choose to provide us with. We will combine that information with other information that we collect from and about you as described in this Privacy Statement.
The personal information we collect on the Website includes the following:
- Contact information, including name, physical address, email address, telephone number, business contact information, company name or business affiliation, and job title
- User IDs and passwords (if applicable)
- Personal information that you choose to share with us voluntarily when you ask a question, request that we follow-up with you, register for an event or promotion, purchase publications or other items, make a contribution, volunteer, or otherwise interact with us
- Payment card and financial account information
- Identifiers of devices used to access the Website
- Locations of devices used to access the Website
- Information necessary to fulfill event or promotion registration, purchases, charitable contributions, or volunteer opportunities
- Other information you provide to us
What We Mean by “Personal Information”
For purposes of this Privacy Policy, “personal information” means any information from or about a person that either identifies that person directly or makes that person identifiable when that information is combined with other information from or about that person from any source. Personal information becomes “non-personal information” when it has been aggregated, summarized, excerpted, de-identified, or otherwise anonymized sufficiently that the individual is no longer identified and cannot be re-identified using reasonable efforts, resources, and technology.
SMS Terms & Conditions
We may use your phone number to contact you via phone call or SMS/MMS messaging, pertaining to your inquiry, registration, or donation.
- Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include a response to an inquiry, real-time texts to ask and answer questions about our services and pricing, and appointment confirmations.
- Frequency: Message frequency will vary depending on the conversation.
- Opt-out: You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
- Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 757-461-9481.
- Interruption: Carriers are not liable for delayed or undelivered messages.
- Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Privacy: If you have any questions regarding privacy, please read our privacy policy.
Information We Collect from Others/Third-Party Partners or Vendors
We may receive information about you from other sources. For example, if you use a third-party software through the site, such as an online payment or registration application through our Customer Relationship Management (CRM) software, they may transfer information to us for fulfillment, etc. You can view their Privacy Policy here.
Cookies
We may process information using cookies. A cookie is a small data file that we download to your computer, containing information about you to facilitate interaction with our site and services. Cookies make it possible for us to recognize your browser when you visit. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted. If you reject the cookie, you may still use our site.
Newsletters
On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.
Your Rights Related to Your Personal Information
- Opt-out: You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at djames@ssseva.org to be removed from our mailing list.
- Access: you may access the personal information we have about you by submitting a request to djames@ssseva.org.
- Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to djames@ssseva.org.
- Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.
At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.
Children Under Sixteen
Senior Services of Southeastern Virginia does not intentionally target our site or our services to children, and Senior Services of Southeastern Virginia will not knowingly collect personal information from children under the age of sixteen. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at djames@ssseva.org. and we will use our best efforts to promptly remove such information from our records.
Security
Senior Services takes very seriously the security of the information we collect and maintain. To prevent unauthorized access or disclosures, we utilize physical, electronic, and procedural safeguards to protect all of the information we collect and maintain, including any personal information you voluntarily provide. Please be aware that, although we endeavor to provide appropriate security for the information we collect and maintain, no security system can prevent all potential security breaches.
When our registration or order forms ask you to enter sensitive information (such as credit card number), that information is encrypted for transmission. When you provide information via these forms, we use SSL encryption and this should be indicated by a “lock” icon in web browsers.
Changes to this Privacy Statement
Senior Services may change and update this Privacy Policy from time to time, including materially changing the use made of personal information described herein. Any change or update to our Privacy Statement will be posted on our Website under “Privacy Policy” at least 30 days prior to implementation.
Questions, Complaints, and Additional Information
If you have questions, complaints, or concerns about this Privacy Statement, your personal information, or our use and disclosure practices, or you wish to exercise your options as described in this Privacy Policy, please contact us at bcochran@ssseva.org.
This Privacy Policy was last updated January 2025.